Dell SonicWALL Dynamic Support 24x7

Dell SonicWALL requires continuous coverage for Support Agreements:

New agreements are retroactively activated to the expiration date of the most recent warranty or support agreement. Dell SonicWALL Support Services Reinstatement enables customers with expired warranties or support who purchase new support agreements a full 12 months of support from the date of activation. Also included in Dell SonicWALL Support Services Reinstatement is a single firmware update, allowing customers access to the most current firmware features.

Customers may purchase a 2- or 3-Year Support Contract without the need to purchase the Reinstatement License and receive 2- or 3-years of support from the date of activation.

Dell SonicWALL Dynamic Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. Dynamic Support is available during normal business hours 8x5 or year round 24x7, depending on your needs.

Available in one-, two- and three-year agreements, Dell SonicWALL Dynamic Support services include:

• Chat/ Email/Web/Telephone Support - for technical assistance
• Software/Firmware Updates - for all software and firmware updates and upgrades
• Hardware Replacement - Advance Exchange for replacement of defective hardware
• Support Tools - for access to Dell SonicWALL's electronic support tools

Silver Support 24x7 and Dynamic Support 24x7 provide for direct technical assistance 24 hours a day 365 days a year, while Silver Support 8x5 and Dynamic Support 8x5 provide for direct technical assistance during local business hours 8:00am – 5:00pm Monday through Friday, excluding holidays. Chat support is available 6:00am – 6:00pm Pacific Time Monday through Friday for firewall customers in N. America.

8:00 am - 5:00 pm local time is defined as follows:

• In North America: 8:00 am - 5:00 pm local time in the region where the product is registered
• In Latin America: 8:00 am - 5:00 pm local time in the country where the product is registered
• In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1 in the country where the product is registered
• In Asia Pacific: 8:00 am - 5:00 pm local time in the country where the product is registered
• In Japan: 5:00 pm - 2:00 am UTC/GMT

NOTE: All Dell SonicWALL hardware appliance products (other than E-Class products) purchased and registered prior to April 1, 2012 come with 90 days of Dynamic Support 8x5 at no additional charge.

Dell SonicWALL Support Services Reinstatement:

Dell SonicWALL requires continuous coverage for support agreements. New agreements are retroactively activated to the expiration date of the most recent warranty or support agreement. Dell SonicWALL Support Services Reinstatement enables customers with expired warranties or support who purchase new support agreements a full 12 months of support from date of activation. Also included in Dell SonicWALL Support Services Reinstatement is a single firmware update, allowing customers access to the most current firmware features.

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