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SonicWALL Virtual Assist/Virtual Access
Easy-To-Use Clientless Remote Support Tool

SonicWALL Virtual AssistToday, customers receive technical support by phone, email, chat and pre-installed remote support clients—often resulting in a cumbersome, time consuming and frustrating experience. With customer satisfaction being a key business driver for IT and Technical Support departments, employing user friendly tools is critical for enhancing service levels, improving resolution times and minimizing costs. In addition, technicians, trusted service providers and employees frequently require full control of unattended mission-specific PCs from remote locations in order to provide routine or emergency support, administration or maintenance.

SonicWALL® Virtual Assist is a remote support tool that enables a technician to assume control of a customer’s PC or laptop for the purpose of providing remote technical assistance. With the customer’s permission, the technician can gain instant access to a computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed “fat” client.

SonicWALL Virtual Access is a remote PC control tool that enables authorized end users to gain secure remote access to their unattended Windows-based computers from anywhere. Users simply need to install the Virtual Access agent onto a Windows PC with Internet access and, as long as that PC has a connection to the SonicWALL SSL VPN, the user can connect to that PC from anywhere they have an Internet connection. This is especially useful for remote employees who have the need to connect back to a home office computer or small branch office PC that is not normally connected to the LAN.

SonicWALL Virtual Assist Clientless Remote Support Tool
Virtual Assist for UTM Appliances
SonicWALL Virtual Assist for UTM Appliances, up to 1 Concurrent Technician
#01-SSC-8831
List Price: $495.00
Our Price: $371.95
SonicWALL Virtual Assist for UTM Appliances, up to 5 Concurrent Technicians
#01-SSC-8832
List Price: $1,995.00
Our Price: $1,496.95
SonicWALL Virtual Assist for UTM Appliances, up to 10 Concurrent Technicians
#01-SSC-8833
List Price: $2,995.00
Our Price: $2,246.95
SonicWALL Virtual Assist for UTM Appliances, up to 25 Concurrent Technicians
#01-SSC-8834
List Price: $3,495.00
Our Price: $2,621.95
Virtual Assist for SSL VPN Appliances
SonicWALL Virtual Assist, up to 1 Concurrent Technician
#01-SSC-5967
List Price: $495.00
Our Price: $371.95
SonicWALL Virtual Assist, up to 5 Concurrent Technicians
#01-SSC-5974
List Price: $1,995.00
Our Price: $1,496.95
SonicWALL Virtual Assist, up to 10 Concurrent Technicians
#01-SSC-5971
List Price: $2,995.00
Our Price: $2,246.95
SonicWALL Virtual Assist, up to 25 Concurrent Technicians
#01-SSC-5972
List Price: $3,495.00
Our Price: $2,621.95
Virtual Assist for Aventail E-Class SRA Appliances
E-Class SRA Virtual Assist Up To 10 Concurrent Technicians
#01-SSC-8464
List Price: $2,995.00
Our Price: $2,246.95
E-Class SRA Virtual Assist Up To 25 Concurrent Technicians
#01-SSC-8465
List Price: $3,495.00
Our Price: $2,621.95
E-Class SRA Virtual Assist Up To 50 Concurrent Technicians
#01-SSC-8466
List Price: $4,495.00
Our Price: $3,371.95
E-Class SRA Virtual Assist Up To 100 Concurrent Technicians
#01-SSC-8467
List Price: $7,995.00
Our Price: $5,996.95

Features and Benefits:

* Additional license required. Only available as a software add-on module for the SSL-VPN 2000, 4000, SRA 1200, SRA 4200, EX-750, EX6000 and EX7000.

Deployment Scenarios:

Virtual Access Deployment Scenario

SonicWALL Virtual Access Deployment Scenario

SonicWALL Virtual Assist Deployment

  1. Technician logs into support Web portal or standalone client to monitor queue or invite a specific customer via e-mail.
  2. Customer logs on to portal and requests help or accepts the e-mail invitation.
  3. Meanwhile, the thin client is pushed seamlessly through the browser to the Technician and Customer.
  4. Technician sees Customer in queue and requests access to computer.
  5. Customer gives permission and remote support session begins. The Technician now actively controls the remote computer. The Customer is able to see what the Technician does on the screen.
  6. The Technician or Customer may end this session at any point in time.
Technical Specifications:
Customer's Computer
  • OS: Windows XP SP3 (32-bit), Windows Vista SP2 (32-bit, 64-bit), Windows 7 SP1 (32-bit, 64-bit), 8 (32-bit, 64-bit), Mac OS 10.5+, Linux (various flavors including Fedora 13+ and Ubuntu 10.04+)
  • Browser: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome
  • Virtual Access Remote PC: Windows XP, Vista (32-bit, 64-bit), Windows 7 (32-bit, 64-bit), 8 (32-bit, 64-bit)
Technician's Computer
  • OS: XP, Vista (32-bit, 64-bit), Windows 7, 8 (32-bit, 64-bit), OS X
  • Browser: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome

*May Require admin rights to the computer for effective service

Documentation:

Download the SonicWALL Virtual Assist Datasheet (.PDF)

Pricing Notes: