SonicWALL
Customer Support Services
Dynamic Support, Software & Firmware Updates
SonicWALL® Global Support Services are designed not only to keep your security infrastructure current, but also to react swiftly to any problem that may occur. However, that’s not enough to keep your network safe these days. So our support services also include crucial updates and upgrades, the finest technical support, access to extensive electronic tools and timely hardware replacement.
E-Class Support 24x7
Designed for customers with SonicWALL E-Class solutions, SonicWALL E-Class Support 24x7 delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. SonicWALL E-Class Support 24x7 is an around-the-clock support service that includes:
- Direct Access - 24x7x365 access to a team of highly-trained senior support engineers
- Telephone/Email/Web-based Support - 24x7x365 telephone, email and Web-based technical support
- Software/Firmware Update - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to SonicWALL's electronic support tools
Dynamic Support
Designed for customers who need continued protection through on-going firmware updates and advanced technical support, SonicWALL Dynamic Support is available during normal business hours, or 24x7, depending on your needs.
SonicWALL Dynamic Support 24x7 - Click here to purchase!
Customers with mission-critical network requirements cannot afford downtime. Available in one-, two- and three-year agreements, SonicWALL Dynamic Support 24x7 is an around-the-clock support service that includes:
- Telephone/Email/Web-based Support - for 24x7 technical assistance
- Software/Firmware Updates - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to SonicWALL's electronic support tools
SonicWALL Dynamic Support 8x5 - Click here to purchase!
Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Dynamic Support 8x5 is available in one-, two- and three-year agreements that include:
- Telephone/Email/Web-based Support - for technical assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)*
- Software/Firmware Updates - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to SonicWALL's electronic support tools
*8:00 am - 5:00 pm local time is defined as follows:
- In North America: 8:00 am - 5:00 pm local time in the region where the product is registered
- In Latin America: 8:00 am - 5:00 pm local time in the country where the product is registered
- In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1
- In Asia Pacific: 8:00 am - 5:00 pm local time in the country where the product is registered
- In Japan: 5:00 pm - 2:00 am UTC/GMT
SonicWALL Comprehensive Global Management System (GMS)
For customers using SonicWALL Global Management System (GMS) to manage their distributed networks, there’s SonicWALL Comprehensive GMS. This umbrella support service delivers all the benefits of an E-Class Support 24x7 support contract for every appliance managed through a SonicWALL GMS deployment. Not only that, Comprehensive GMS provides support and software updates for the GMS application itself. And, because you’re purchasing a single co-terminus contract, there’s only one expiration date for everything, simplifying management and administration while also removing the likelihood of lapsed support coverage.
Please note: SonicWALL E-Class, Email Security and third-generation solutions are NOT eligible for support coverage under a Comprehensive GMS support contract.