SonicWall Managed Protection Security Suite
The Right Firewall Configuration, All The Time

MPSS is only for SonicWall firewalls, generation 7 and newer.

No, MPSS provides support for Generation 7 and newer firewalls only.

No, RIS is not included with MPSS, and MPSS does not provide support for initial deployment or configuration. Partners need to complete their own initial configurations before onboarding with the SonicSentry NOC team. Please see the Getting Started Guide for more information. for more information.

The firewall must be powered on, connected to the internet, and have the initial configuration for your specific environment complete, for example, any specific firewall rules, VPN tunnels, or remote users.

For new firewalls, first you’ll complete the initial registration and configuration of the firewall as noted above. Then, you’ll click the link in the Getting Started Guide to send an email to the team with the firewall name and serial number. See the for more information.

We typically respond to onboarding requests the same business day. If you have submitted your request at the end of the business day, you will receive a response the following business day.

Since each firewall will have different requirements and details, please submit a separate request for each serial number. This ensures that all information and updates remain tied to the correct firewall.

Yes! Once you’ve been onboarded with the SonicSentry team, they will handle any firewall configuration changes you need, as long as they are to the firewall itself. They will not provide configuration assistance with third party tools.

To ensure compliance with security best practices and the requirements for the $200,000 warranty, we strongly recommend that all change requests come through SonicSentry Support and be conducted by the SonicSentry team. However, partners can still make changes on their own if they wish; please note that the SonicSentry team is not liable for changes that they did not make.

We will start work on configuration changes within 4 business hours of the request being submitted. We cannot guarantee a time of completion for requests as the complexity of each request will vary.

The SonicSentry team will not provide changes or help with third party tools. However, if you need to make a change to your firewall to accommodate a third-party tool, we can do the firewall change for you.

MSS ticket portal accounts are automatically created when the partner or customer sends their very first onboarding email. After that, they will immediately be able to login to the ticket portal to submit new and work existing tickets. If there are additional users that should be given portal accounts, you can raise this in your onboarding email or contact MSS Support separately.

Change requests are generally submitted by partners on a customer's behalf but may also be submitted by partner-authorized contacts from end customer companies. In the event of a change request from a customer not currently associated with a partner company, the NOC team will ask for confirmation from an authorized person at the partner company.

MPSS is currently only available to partners that are members of the SonicWall Service Provider Program (SPP). If you are a partner, please contact your Account Manager to understand how you can join the Service Provider program. If you are a customer, please contact your preferred SonicWall partner for more details.

Yes, you can purchase an Annual MPSS subscription for 1, 2, or 3 Years and apply it to a firewall with an active APSS license. If there is any remaining valid term on the previous license, it will be prorated and added to the validity of the MPSS subscription to repurpose your investment.

Yes, you can edit your products and add/upgrade the licensing for security services to be billed via the Monthly Billing process

No, firewalls licensed for MPSS can only be managed with the SaaS edition of NSM.

At this time, we do not support the capability to keep firewalls licensed for MPSS with other firewalls in the same MSW tenant. New Total Secure MPSS bundles will have to be registered to a different tenant, while existing firewalls will have to be transferred to a different tenant before applying the MPSS license. The target tenant can have more than 1 firewalls licensed for MPSS in it.

MPSS supports the application of add-on NSM data retention licenses to increase data retention from 30 days to 90 days or 365 days.

At this time, we are not offering a Secure Upgrade bundle for MPSS. Instead you can leverage the existing Total Secure bundle and apply additional years of subscription using the standalone MPSS subscription.